Sub-processors
These vendors process personal data on our behalf as part of delivering our services.
| Vendor | Purpose | Location | Data | Links |
|---|---|---|---|---|
| Cloudflare | CDN caching for jaapi.co domain | US | Cached images, and each visitor's IP address in the edge request logs | |
| Google Workspace | Identity provider, email, document collaboration, calendar, SSO authentication | EU | Employee PII, email communications, business documents (may contain customer PII), authentication credentials | |
| Hetzner | Store platform hosting (application servers and PostgreSQL databases per region), database backups, CDN origin server | EU (Germany), US | All store data - user accounts, orders, shipping addresses, credit balances, support tickets, product images, database backups | |
| MailerSend | Transactional email delivery | EU (Belgium) | Email addresses, email content | |
| Slack | Team communication, alerts | US | Internal communications (may contain customer PII from support discussions) | |
| Stripe | Payment processing | EU (Ireland) | Payment card data (tokenized), billing addresses, transaction history | |
| Vercel | DNS and domain registrar, marketing website hosting (jaapi.com), edge proxy for stores served on customer-owned domains that still point at it | US | DNS records, marketing website code; store traffic in transit (sign-ins, orders, addresses) for customer-owned store domains not yet repointed to Jaapi's edge, not stored |
Other Vendors
These vendors support our operations but do not process customer personal data.
| Vendor | Purpose | Links |
|---|---|---|
| Better Stack | External uptime monitoring of each region, heartbeat monitoring of scheduled jobs, public status pages | |
| Calendly | Demo booking widget on jaapi.com | |
| Cookiebot | Cookie consent banner and consent mode signals on jaapi.com, loaded through the tag manager | |
| Fathom | Recording and transcription of sales meetings, feeding the proposal pipeline | |
| Fortnox | Bookkeeping, invoicing | |
| GoDaddy | Registrar and DNS zone of jaapi.com (marketing website, trust center, proposal tool) | |
| Juni | Business banking, corporate card, expense management | |
| Pandadoc | Document signing, employment contracts |